Based in Morgan Hill, California, Neptune Systems is a market leader in the area of aquarium technology products. Beginning 20 years ago with a simple aquarium controller, Neptune Systems has grown into a multi-million-dollar company with brand recognition and an engaged customer base in the marine aquarium market.

Now on the fifth-generation of its flagship product, the Apex aquarium monitoring and control system, Neptune Systems has established absolute market dominance in the aquarium controller space worldwide. Additionally, Neptune Systems has found new success by expanding its product line into other ancillary aquarium products that integrate with its Apex, or operate standalone.

We currently have these open positions:

Neptune Systems, one of the fastest growing and most forward thinking companies in the marine aquarium industry, is seeking a new Customer Support Representative to join our team.

Our preferred candidate is someone with a passion for BOTH Saltwater Aquariums AND all things technical. This technical knowledge should include familiarity with PC/Mac configuration and home networking concepts. Most of all, this person MUST be self-motivated, customer-focused, and have a passion for customer satisfaction. This is a critical and high-profile role in the company as this individual will have direct contact with our customers, solving their problems, and helping them get the most out of their Neptune Systems’ products.

The typical work day consists of providing superior phone-based customer support, email support, helping set up networking and configuration of our products, and handling warranty and RMA issues.

This position will be based in Morgan Hill, CA. Compensation will be based on experience and we will propose a relocation assistance program for the right candidates. Please submit your resume with a cover letter explaining why you think you are the right candidate for Neptune Systems and why you would like to work in the Aquarium Industry. Cover letters that do not include this will not be considered.

Please email [email protected] and in the Subject please include Customer Support Rep.

Core Responsibilities:
• Answer incoming phone calls
• Provide technical support via phone or email
• Manage support using HelpDesk and Knowledgebase
• Handle all warranty verifications and issues
• Respond promptly to customer inquiries and requests
• Detailed logging of issues data, and customer call logs for analysis
• Contribution to our online knowledge base and forums

Experience and Qualifications (Minimum Requirements):
• High School Degree
• Experience with PC/Mac configuration and home networking
• Excellent communication skills (both written and verbal)
• Customer empathy (can put yourself in customers shoes)
• Must have excellent “people-skills” even when dealing with difficult people and stressful situations
• Able to think and reason in an analytic fashion
• Proficient in Microsoft Word, Excel, Outlook and PowerPoint

Candidates with experience in the marine aquarium industry or who themselves have marine aquariums are always preferred.

Neptune Systems is an equal opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.