Trident Troubleshooting: Preface

This guide will help to resolve Trident errors than can occur with the operation of the Trident.

It is important that you complete this troubleshooting before contacting Neptune Systems.  While Neptune Support would be happy to take your call if you are having trouble— the troubleshooting steps required for the Trident take time.   The steps contained here will help achieve the best possible support for you as our customer.

While you should rarely need to use this resource, if your Trident has a “red” status light, then that means that your Trident is currently in an error condition.  You can determine the error by simply looking at the Trident tile on your Apex Fusion dashboard.

After determining the error condition simply select that error from the drop down below.

Please click the link below and select the error you are seeing