Contact Support2018-06-03T19:12:34+00:00

TO CONTACT NEPTUNE SYSTEMS SUPPORT, FOLLOW THESE STEPS and Fill out the To Contact Support Form:

  1. Find the the serial number of your system
    • Via the display screen> Self Test
    • Via Apex Fusion> Apex List/Selection
  2. Visit www.ApexFusion.com and please add “neptunesupport” with “manager permissions” to your ApexFusion Authorization section.
  3. Please complete the contact form below:
    1. When filling out the form if you do not know the Apex serial number or firmware/AOS just put N/A and we can assist where to get this information is needed
    2. Please create a New Support Ticket for each individual issue.
    3. Please note, if you do not receive a support ticket # and confirmation that the form was submitted immediately after submitting the contact form (5 minutes), then your email information may have been incorrectly entered.

If you have used the resources here and here, do not want to wait for us to contact you, and still feel you need to contact phone support, then please contact us at 408-275-2205 then press #1, M-F, 9 am – 5 pm Pacific Standard Time. Please understand that wait times are sometimes long and many times resolutions can be accomplished in less time via email correspondence with our support team.

If you have a Support call scheduled please have the following information downloaded:

  1. Download the Computer Sharing Software. Click here to download, install, and run it.
  2. When an Agent contact you please give them the ID# and Password for the Computer Sharing Software.