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General Information

Note: This form is used for returning product(s) to Neptune Systems for service.
For all general inquiries and support not involving a return service shipment, please visit our Contact Us page.

Be sure to have the product in front of you when completing this form, as you will need model name, serial number and purchase date for warranty verification.

Shipments from Customer to Neptune Systems: Please note that the customer is responsible for the shipping costs to Neptune Systems for the return of the defective products(s). For proof of your item being delivered and received by Neptune Systems, it is suggested that the products(s) be shipped via a carrier. As an example, UPS, FedEx, or any other shipping method which yields a tracking number.

Shipments from Neptune Systems to Customer: For units that were serviced within the warranty period, Neptune Systems is responsible for the cost of shipping back to the customer. For units that are outside the warranty period, shipping charges must be covered by the customer. All shipments are shipped from Bethlehem, PA.

The Neptune Systems RMA process is available to end users located in the United States of America. For all international warranty service claims, please visit our contact page. If you have tax exemption please be sure to use your business name when completing the form below.

Customer Type*

Aquarist

Retailer or Dealer

Distributor or Wholesaler

Research Facility or Aquarium/Museum

RMA Category

Personal Use

Customer’s Product

In-store Display

Aquaculture Facility

Return for Credit

Other

Company Name

Name*

First Last

Phone*

Email*

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Product Information

Have you previously received customer support from Neptune Systems?

Yes

No

Product*

Serial Number*

Reason for Return*

Upload Proof of Purchase

For warranty service (products less than one year old), please upload a copy of your sales receipt with your return. If you cannot provide a receipt, please obtain one from your authorized Neptune Systems retailer. If a copy of the original purchase receipt is not available, your warranty will be based upon your product’s serial number. If any charge(s) will apply to your service request, we will contact you via phone for billing information. Return shipping will be included free-of-charge for warranty service. Note: For out-of-warranty service (products more than one year old), please provide billing information on form with return shipment for fastest service. Neptune Systems will notify you prior to authorizing any repairs or servicing your any of your modules or equipment.

Proof of Purchase

Accepted file types: jpg, pdf, gif, png, Max. file size: 50 MB.

Web RMA

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Address

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Control

Monitor

Equipment

Lighting

Expansion

RMA Request